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SAP Customer Relationship Management (CRM)
     
  COURSE ID   GES-CRM
  DURATION   60 hrs
  Course Fee   $1800+HST
  DELIVERY METHOD  
  • Classroom Instructor-led training (CILT)
  • Online Instructor-led training ( OILT)
  COURSE OVERVIEW   Non-Vocational Certification Program. GES College of Information technology provides tarining on SAP CRM course which enables to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service.
  AUDIENCE  
  PREREQUISITES  
  • Candidate should have bachelor degree or college diploma
  • Candidate should either have past working experience in business, information technology, logistics, engineering,finance,human resource, banking and insurance domains or is currently working in these domains.
  • Candidate should have good communication and writing skills
  COURSE OBJECTIVES  

SAP Certification Preparation Training
The SAP Certification Preparation Training provides addition skills to persons already qualified and employed in the related occupation for the purpose of professional development / professional upgrading.


  COURSE OUTLINE  

1. CRM Base Customizing Actions

   

-Activity Management

-Business partner

-CRM Billing

-Partner Processing

-Pricing Fundamentals

-Product master

-Transactional Processing

-Organizational Management

 

2. CRM Middleware

   

-Data Exchange with Mobile Clients

-Data Exchange with non-SAP Systems

-Middleware-Setup and -Maintenance

-Monitoring of the Middleware

-Data Exchange with R/3 Backend

 

3. SAP CRM Solution Overview

  

-Architecture

-my SAP CRM Analytics

-my SAP CRM Channel Management

-Foundation & Architecture 

-my SAP CRM Field Applications

-my SAP CRM Implementation & Operation

-my SAP CRM Interaction Center

-my SAP CRM Marketing

-my SAP CRM Sales

 

 4. CRM basic data:

 

 -Account Management

 -Organizational model

 -Product master

 -Customizing settings for each object

 -CRM business transactions

 -Overview of generic functions in business transactions

 -Activity management

 -Customizing for these objects

 -Process control and determination

 -Partner determination

 -Actions

 -Overview of pricing in CRM

 -CRM billing

 -Basics concepts of CRM middleware

 -Introduction to the CRM Web Client User Interface

 

5. Sales

- Service

 -Marketing

 -Interaction Center

- Web Channel

- Partner Channel Management

 -IT Service Management

 -Mobile Field Applications

 -Technology

 -SAP CRM 7.0 Industry Roles

 -Media

 -Public Sector

 -Service Parts Management

 -Telecommunications

 -Utilities

 

 

 

  SOFTWARE   SAP CRM 7.0, SAP ECC 6.0
  CONTACT INFORMATIONwe  

Brampton:199 Advance Blvd, Suite: 201
..................Brampton, ON, L6T 4N2

Toronto:5635 Yonge St. Unit 210
..................North York (Finch Subway) ON M2M 3S9

Phone: 416-623-9493 or 905-487-4500
E-mail: training@globalerp.ca